Our terms and conditions for your holiday booking
These are our Terms & Conditions which must be read prior to booking with us, either via the bosniaheritage.com Booking System, an API link and/or traditional manual booking methods. Please consider them carefully as you will be bound by them. They set out our respective rights and obligations, and also explain how best to access our products and how the various booking processes work.
The Bosnia Heritage Foundation agrees to provide you with access to The Bosnia Heritage Foundation product via bosniaheritage.com Booking System, API Link or email (as applicable). The Bosnia Heritage Foundation acts as an agent to its suppliers (e.g. accommodation providers, airlines, car hire companies, transfer companies, handling agencies, guided tours providers) with whom you book. Consequently each supplier's terms and conditions will apply to your booking and copies are available upon request. Please ensure that you refer to the sections of these terms and conditions which are relevant to you and the way you access bosniaheritage.com.
The Bosnia Heritage Foundation reserves the right to change or update these terms and conditions without prior notice. This will not affect existing bookings unless stated (for example, changes to Government Taxes or similar). The latest version will always be available on the bosniaheritage.com Booking System and by using the site and accessing our product by any means you are accepting the latest version available. Those not having access to the bosniaheritage.com booking system will be advised accordingly.
Please note that in ALL cases the lead guest/passenger on the booking must be 18 years old or over at the time of booking request. The lead guest will be in contract with the supplier and will be responsible for the information provided to the agent for all guest/passengers members of the party: this includes the correct spelling of names, title, age, passport and visa information and ensuring that all party members travel with full valid travel insurance.
The information, software, products, and services published on this web site may include inaccuracies or typographical errors. In particular, The Bosnia Heritage Foundation does not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of the hotel, resort, air, villa, car, airport transfer and other travel products displayed on this website (including, without limitation, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Any hotel, resort, villa ratings displayed on this website are intended as only general guidelines, and The Bosnia Heritage Foundation does not guarantee the accuracy of the ratings. Changes are periodically added to the information herein. The Bosnia Heritage Foundation and/or its respective suppliers may make improvements and/or changes on this web site at any time.
The Bosnia Heritage Foundation and/or its respective suppliers make no representations about the suitability of the information, software, products, and services contained on this web site for any purpose and the inclusion or offering for sale of any products or services on this web site does not constitute any endorsement or recommendation of such products or services by The Bosnia Heritage Foundation. The Bosnia Heritage Foundation shall use reasonable care and skill in carrying out the services contained in this web site.
The Bosnia Heritage Foundation, and/or its respective suppliers hereby disclaim all warranties, terms and conditions with regard to this information, software, products, and services, including all implied warranties, and conditions, of suitable quality, fitness for a particular purpose, title, and non-infringement.
The carriers, resorts, hotels, villas and other suppliers providing travel or other services for The Bosnia Heritage Foundation are independent contractors and not agents or employees of The Bosnia Heritage Foundation. The Bosnia Heritage Foundation is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The Bosnia Heritage Foundation has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. In no event shall The Bosnia Heritage Foundation and/or its suppliers be liable for any, indirect, incidental, punitive, special, or consequential damages arising out of or in any way connected with the use of this web site or with the delay or inability to use this web site, or for any information, software, products, and services obtained through this web site, or otherwise arising out of the use of this web site, (including, but not limited to loss of use, data, profits, savings or opportunities), whether based on contract, tort, strict liability or otherwise, even if The Bosnia Heritage Foundation and/or any of its suppliers have been advised of the possibility of damages. Except in relation to liability for death or personal injury for which no limit applies. The Bosnia Heritage Foundation and/or its respective suppliers shall be liable for direct loss arising out of the use of this web site, whether based on contract, tort, strict liability or otherwise, up to a maximum of the total value of the transaction under which the claim arises for any one event or series of connected events. This does not affect your statutory rights as a consumer.
Important: these terms and conditions and foregoing liability disclaimer, do not affect mandatory legal rights that cannot be excluded under applicable law (including your statutory rights under any applicable national or local legislation implementing the EC package travel directive (90/314/eec) as amended from time to time). Should you decide to purchase any travel packages on this web site, separate holiday terms and conditions will also apply.
The price of Services booked on the website (bosniaheritage.com) or by telephone must be paid either to (I) The Bosnia Heritage Foundation which will accept such payments on behalf of the Suppliers, and/or (II) directly to the Suppliers. Payment may be charged by more than one party (as will be shown on the Customer's bank or credit card statement) however the total amount charged will not exceed the total price of the Services.
The Customer shall provide the details of his/her payment card and the Supplier or The Bosnia Heritage Foundation will often have to verify: (I) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Supplier) and, (II) the availability of funds on the payment card (to be confirmed by the bank issuing the Customer's credit card).
You agree to defend and indemnify The Bosnia Heritage Foundation, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
- (a) your breach of these Web Site Terms, Conditions and Notices or the documents referenced herein;
- (b) your violation of any law or the rights of a third party; or
- (c) your use of this website
No unlawful or prohibited use
As a condition of your use of this website, you warrant to The Bosnia Heritage Foundation that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
Links to Third-Party Sites
This website may contain hyperlinks to websites operated by parties other than The Bosnia Heritage Foundation. Such hyperlinks are provided for your reference only. The Bosnia Heritage Foundation does not control such websites and is not responsible for their contents or your use of them. The Bosnia Heritage Foundation's inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
The Bosnia Heritage Foundation provides no insurance for passengers for material or health losses on the trip herein. Passengers are advised to obtain their own travel insurance for health while travelling. Each passenger should travel with adequate insurance cover. Such insurance will ensure that you are covered against unforeseen cancellation charges, medical costs incurred whilst away from home (subject to approval), personal liability claims, loss of money etc. We recommend that insurance is purchased at the time of booking your holiday to insure against possible cancellation costs.
Passports & Visas
All passengers must be in possession of a valid travel passport. Those travelling on family passports must travel with the main passport holder. It is your responsibility to check visa requirements with your holiday destination country’s consulate office in your country or with online official web sites before you travel.
Please ensure if making a late booking that you will have enough time to obtain the necessary visas, if required. It is your responsibility to ensure you have the correct valid passport and visa documentation in time. Neither we nor the suppliers accept any responsibility if you cannot travel because you have failed to comply with any passport, visa or immigration requirements.
All prices are subject to availability and final confirmation from the supplier. Further information on each supplier's pricing policy can be found in their booking conditions. We reserve the right to alter the prices of any holidays shown on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
We reserve the right to decline any booking. We are not under any obligation to deliver any tickets or documents appertaining to the booking until full payment has been received by us.
In the event that the payment is not received by us by required date, we may choose to treat the booking as cancelled by the client, in which case the deposit or prepaid amount shall be forfeited as per our cancellation fees. Some hotels may impose different payment schedules at certain times, and may not advise us until after your booking has been confirmed. Should this apply to your booking, we will advise you as soon as the hotel makes us aware of this requirement.
Prices for resorts, hotels, villas, tailor-made holidays and guided tours components may change in line with currency fluctuations and prices for these listed on our website are for guidance purposes only. For the most up to date prices, please visit bosniaheritage.com.
Online Booking Confirmation
All travel products featured on this website are subject to availability. It is very unlikely that after you made your online booking with us we might receive unavailability for your booked accommodation, but as this may sometimes be necessary so we reserve the right to cancel your online booking within 24 hours and pay back to your account a full refund of all monies you paid to us. Therefore, we strongly advise to wait for our booking confirmation email before you book your own flights. You will receive it within 24 hours of making your online booking request. Your payment will be held and only be taken once we confirm your booking.
All payments made by cheque should be made payable to ‘The Bosnia Heritage Foundation.
Optional Excursions & Tours
Optional excursions, tours, car hire and similar services outside of the pre-booked and paid for itinerary are undertaken at customers own risk. The Bosnia Heritage Foundation bears no legal responsibility for tours, excursions and car hire services booked locally with any The Bosnia Heritage Foundation local partner handling companies or rep service companies.
Flight Timings and Holiday Amendments
All flight timings are provisional and subject to change. However you will be advised in advance of any major change as per your supplier's booking conditions. On occasions your supplier may find it necessary to alter your holiday, be it a change of accommodation, service or date. In the event of a change your supplier will have clear guidelines set out in their booking conditions.
Should you find it necessary to cancel or amend your holiday, please contact The Bosnia Heritage Foundation immediately, we will require written confirmation of the cancellation/amendment by the lead guest on the booking. Cancellation/amendment charges will apply, these charges will increase the nearer to departure the cancellation/amendment is made and can be as high as 100%. The scale of cancellation/amendment charges to be applied will be outlined in your supplier's booking conditions. The charges will be confirmed to you on receipt of your written instruction to cancel or amend your holiday. For any cancellations our suppliers’ cancellation rules apply plus admin charges apply. For refunds to bank/credit cards up to 2.9% surcharges may apply to cover charges, incurred from credit card companies.
Suppliers' cancellation charges and information are available on each hotel and villa pages. Please note it differs from accommodation to accommodation. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
Software Available on this Website
Any software that is made available to download from this website ("Software") is the copyrighted work of The Bosnia Heritage Foundation, its suppliers. Your use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). You may not install, copy or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms.
For any Software not accompanied by a License Agreement, The Bosnia Heritage Foundation hereby grants to you, the user, a personal, non-transferable license to use the Software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose. By installing, copying or otherwise using the Software you agree to be bound by the terms and conditions of this licence.
Please note that all Software, including without limitation all HTML code, Active X controls and other script contained in this website, is owned by The Bosnia Heritage Foundation, its suppliers and is protected by copyright laws and international treaty provisions. You may only make copies of the Software for backup or archival purposes. Any other reproduction or any redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. You may not reverse engineer, recompile or disassemble the Software except and only to the extent that such activity is expressly permitted by law notwithstanding this limitation.
You acknowledge that the Software and any accompanying documentation and/or technical information is subject to applicable export control laws and regulations of England and Wales. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to England and Wales export restrictions.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. The Bosnia Heritage Foundation urges passengers to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign and Commonwealth Office Travel Advice Unit prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found on the FCO's website currently located at http://www.fco.gov.uk/travel; or BBC Ceefax. Online medical advice for travelers can be found at the Department of Health's website currently located at http://www.doh.gov.uk. Otherwise, for medical advice regarding your journey, please contact your GP or the Department of Health.
By offering for sale travel to particular international destinations, The Bosnia Heritage Foundation does not represent or warrant that travel to such points is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations.
Medical advice and inoculations
Please seek your doctor’s advice for specific information relating to your journey.
Hotel / Resort / Villa Facilities
You acknowledge that the availability of the facilities and features listed for each hotel/resort/villa is under the direct control of each hotel/resort/villa and as such The Bosnia Heritage Foundation cannot be held responsible if those facilities or features are not made available to you during the period of the hotel/resort/villa stay. No liability is accepted in relation to hotel/resort/villa descriptions. If a facility or feature is of particular importance to you, then you should check with The Bosnia Heritage Foundation or the hotel/resort/villa/supplier (we accept no liability if you contact the hotel/resort/villa/supplier directly) that this facility or feature will be available during your dates of stay. Some facilities may not be available in all room types. For example, swimming pools, beaches and air conditioning may only be available seasonally and it is your responsibility to check that these facilities will be available during the dates of your stay.
Please note that check in times do vary from country to country and from hotels to hotels. This usually ranges from between 12.00 Hrs & 16.00 Hrs.
Photographs and images can be an indicative and/or generic representation of our product. All pictures of our hotels/resorts/villas are generally taken in Summer peak season (June-August months). The Bosnia Heritage Foundation makes every effort to ensure images used are indicative of the product being sold and are up to date, however we cannot guarantee their accuracy. Photos are not necessarily the specific season and rooms allocated to guests and could be of different room types than that booked, e.g. standard, superior, deluxe etc.
The Bosnia Heritage Foundation will endeavor to provide the room type(s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated instead.
Although The Bosnia Heritage Foundation makes every effort to update its customers before they go on holiday, The Bosnia Heritage Foundation is not responsible in providing up-to-date information about some construction work around the hotels, resorts and villas listed on bosniaheritage.com. If any construction work is carried out by the hotel/resort/villa itself you booked with The Bosnia Heritage Foundation within the hotel/resort/villa premises without your prior knowledge and it affects you enjoying your holiday, you need to inform us immediately (by emailing to firstname.lastname@example.org) so we will offer your alternative hotel nearby or other options. This gives us the opportunity to resolve any problems immediately failure to do so may invalidate any future claim that may arise.
User Reviews, Comments and Content
Specifically, by using such a service, you represent and warrant that:
a) you own or otherwise control all of the rights to the User Materials that you post;
b) as at the date of posting, the User Materials submitted are accurate;
d) you will not intentionally or recklessly post information that could cause injury or offend any person or their business and in particular: you will not post any comments, information or material that is untrue; malicious; defamatory; abusive; obscene or could reasonably be taken as such;
e) you will not act in any way to deceive or mislead and will not engage in or encourage any fraudulent or illegal activity;
f) you will not post or distribute any information or material that is owned by any third party without the express written consent of such party to do so;
The Bosnia Heritage Foundation does not edit the User Materials submitted and to the fullest extent permitted by law will not be in any way responsible or liable for such User Materials or their subsequent posting, use or distribution. In addition, The Bosnia Heritage Foundation does not verify, endorse or approve the views or comments expressed in any User Materials which are the personal views of the individuals submitting them. Any decisions made on the basis of reviews or comments appearing on the service are taken at your own risk.
Note that The Bosnia Heritage Foundation reserves the right to ask for further information in relation to nature of such complaint and, if necessary, may ask you to verify your identity.
Customer Service and the handling of complaints
Queries or requests for information should be sent to email@example.com
Complaints should be sent by email to firstname.lastname@example.org, which will receive them on behalf of the Suppliers. For ease of resolution Customers are encouraged to bring their complaints within 28 days of the end of a trip.
In general, complaints will only be dealt with if the issues mentioned in the e-mail were reported or by sending an email to email@example.com during the trip (or as soon as reasonably practicable), or to the carrier if the dispute arose during the outward or return journey, so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer. However, exceptions may be made depending on the circumstances.
Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer's control during the stay should be addressed to the airline or hotel.
If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier, local tour organiser or your airport transfer provider) and the representative of your place of stay immediately, who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to firstname.lastname@example.org, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
Claims based on implementation of the trip not being in accordance with the contract should be submitted within 28 days of the contractually-scheduled end of the trip. In that case, contact email@example.com. Claims should be made in writing, in Customer's own interest. The limitation period begins on the day on which the trip should end, based on the contract.
This agreement is governed by the laws of England and Wales. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.
For customer service issues please email firstname.lastname@example.org.
The Bosnia Heritage Foundation may, and you may not, assign, convey, subcontract or delegate rights, duties or obligations here-under.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and The Bosnia Heritage Foundation as a result of this agreement or use of this Web site.
The Bosnia Heritage Foundation's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of The Bosnia Heritage Foundation's right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by The Bosnia Heritage Foundation with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. This agreement constitutes the entire agreement between, you, the customer and The Bosnia Heritage Foundation with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and The Bosnia Heritage Foundation with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.
Use of bosniaheritage.com and all country-specific The Bosnia Heritage Foundation domains bosniaheritage.com is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this website (as well as for use of your account by others, including without limitation minors (under 18 years old) living with you). You agree to supervise all usage by minors of this website under your name or account. You also warrant that all information supplied by you or members of your household in using this website is true and accurate. Without limitation, any speculative, false or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorised to act. You understand that overuse or abuse of the travel services reservation facilities of the website may result in you being denied access to such facilities.
Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability and use of fares, products, or services. Special rules and restrictions may apply to a fare, product or service selected by you. You understand that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, resorts, villas or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase. Further, such a violation may result in The Bosnia Heritage Foundation debiting your account for any costs The Bosnia Heritage Foundation incurs as a result of the violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but The Bosnia Heritage Foundation and/or its suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, The Bosnia Heritage Foundation advises the customer to consult a qualified professional to verify the accuracy of the currency rates. The Bosnia Heritage Foundation, its affiliates and/or their suppliers do not authorise the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.
Copyright and Trademark Notices
All contents of this Web site are: Copyright © 2018 The Bosnia Heritage Foundation. All rights reserved. bosniaheritage, bosniaheritage.com, is a trademark or registered trademarks of The Bosnia Heritage Foundation. Other product and company names mentioned herein may be the trademarks of their respective owners. Images on this site are incorporated for viewing purposes only and may not be saved or downloaded in any format.
© 2018 The Bosnia Heritage Foundation all rights reserved.
Revised 3 June 2017